TEF4-TCG · Legal

Returns & right of withdrawal

Information about cancellation and returns for consumers in the European Union.

14-day withdrawal period

Consumers generally have the right to withdraw from a distance contract within 14 days after delivery, without giving a reason, subject to statutory exceptions.

How to withdraw

Send us a clear statement before the period ends using the contact details on the Company details page. We will confirm receipt and provide return instructions.

Refunds

Approved refunds are made using the original payment method. Return shipping costs and exceptions are handled as required by applicable consumer law.